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Operations Management

Journal of Operations Management

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Operations Management

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A behavioral investigation in the medical device industry. Research article Abstract only Worth the wait? How restaurant waiting time influences customer behavior and revenue. More articles in press. Pedraza-Martinez , Luk N. View all special issues. More about the journal. The supply chain may include suppliers, manufacturers, storage facilities, transporters, and retailers.

The supply chain includes the flow of tangible goods and materials, funds, and information between the organizations in the network, all of which adds value to the product or service being offered to the customer.

Historically, operations management focused on providing the highest possible quality for the lowest possible price. Increasingly, however, customers are also demanding greater product variety, short life cycles, and other qualities that require organizations to more closely examine their operations for ways to better meet the needs of the marketplace.

In addition, globalization has brought with it increased competition from overseas operations that are able to provide products or services at lower cost. This results not only in greater competition but also in the need to put even more emphasis on optimizing the effectiveness and efficiency of operations in order to stay viable in the marketplace.

However, for these methods to have any significant or lasting effect, they must be done as part of a coordinated strategy designed to improve both short and long-term organizational effectiveness. A strategy is a plan of action to help the organization reach its goals and objectives, including organizational effectiveness and marketplace viability.

A good business strategy should be based on the rigorous analysis of empirical data, including market needs and trends, competitor capabilities and offerings, and the organization's resources and abilities. The strategic planning process helps the organization determine what goals to set and how to reach them. This process also allows the organization to determine and articulate its long-term goals and to develop a plan to use the company's resources — including materials, equipment and technology, and personnel — in reaching these goals.

Because of its concern with organizational performance and effectiveness, one of the tasks of operations management is to set the strategy — including goals and objectives — of the organization. Strategic planning is the process of determining the best way to accomplish the goals of the organization. Goals and objectives define in practical terms what the organization would like to be within a specific period of time.

Determining the organization's business goals requires an examination of all the organization's operations and processes to determine which add value to the organization's products or services and which do not.

These include lean manufacturing, total quality management, and business process reengineering. Lean manufacturing strives to eliminate waste and continually improve productivity. Total quality management strives to improve customer satisfaction by improving quality.

Operations managers apply ideas and technologies to increase productivity and reduce costs, improve flexibility to meet rapidly changing customer needs, enhance product quality, and improve customer service. Adam Smith treats the topic of the division of labor when opening his masterpiece: The first documented effort to solve operation management issues comes from Eli Whitney back in , leading to the birth of the American System of Manufacturers ASM by the mids.

It was not until the late 's that the scholars noted the importance of viewing production operations as systems. To do this, they have to procure resources, convert them into outputs and distribute them to their intended users. Retrieved 11, , from https: Read full document Save.

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Operations management comprises those areas of management that are concerned with the productivity, quality, and cost in the operations function as well as strategic planning for the organization.

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The mission of Journal of Operations Management (JOM) is to publish original, empirical operations management research that demonstrates both academic and practical relevance. Academic relevance means the research contributes to on-going academic discussions and debates on relevant topics in operations management.

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Read this Business Research Paper and over 88, other research documents. Operations Management. An Introduction to Operations Management Compiled by: Yosef N School of Graduate Studies Unity University College Addis Ababa March /5(1). OPERATIONS MANAGEMENT: NON-PROFIT 2 Operations Management: Non-Profit Animal Sanctuary Introduction A non-profit organization (NPO) is a business like any other and as such requires the same forethought as a for-profit business.