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Knowledge Management Research Paper

❶Although social interaction with colleagues can be an effective way to share and reuse knowledge, there are limitations of this method as well like finding the appropriate person in spite of any geographical or temporal boundaries Adler and Kwon, , effective articulation of knowledge holder mind especially for beginners that need more time Markus, and most importantly is loosing knowledge when the expert leaves Hansen et al.




Effective and active knowledge management implies a change in the way managers think and lead their organizations. I will explain the fundamental differences between these two approaches and the advantages and disadvantages when using them. The art of progress is to preserve order amid change and to preserve change amid order. Makes you ask is implementing knowledge management to big of a challenge? The answer of course is no. Implementing successful knowledge management requires a systematic change and project management approach Skyrme, When trying to define my interpretation of knowledge management, I found R.

Wenig states knowledge management for the organization consists of activities focused on the organization gaining knowledge from its own experience and from the experience of others, and on the judicious application of that knowledge to fulfill the mission of the organization. These activities are executed by marrying technology, organizational structures, and cognitive based strategies to raise the yield of existing knowledge and produce knowledge.

Critical in this endeavor is the enhancement of the cognitive system organization, human, computer, or joint human-computer system in acquiring, storing and utilizing knowledge for learning, problem solving, and decision making. The level of interest in knowledge management has increased significantly in the last couple of years. On the other hand what is now the most necessary for the literature is kind of combinatorial works of theory and application.

A KMS is distinct from transaction processing systems TPS , decision support systems DSS or executive information systems EIS Alavi, because of its main mission is to transform experiences into explicit knowledge within the organization. The collective body of knowledge offered by employees of the organizations has emerged as a key point of differentiation, providing a foundation upon which the quality of products and services can be improved Balthazard and Cooke, ; Jashapara, ; Andrade et al.

According to the above mentioned importance of experience and the fact that Knowledge is reusable Basili and Rombach, ; a well-built KM model should have a mechanism for dealing with this critical element. Experience may be deeply personal or can be communicated through storytelling Denning, , mentoring Swap et al. To document experience, for example business schools use case studies or some knowledge repositories provide knowledge in the form of bullet points and so on.

After a comprehensive literature review and case studies the above discussed points , a KMS has been designed and applied in our organization with satisfactory results. In fact it is not claimed that the following introduced model is the most novel and newest or the most appropriate system for benefiting from the concept of KM; we just want to introduce the key for the lock of implementing KM as a culture not compulsion in our organization.

The system is composed of four modules as follows. The first module relates to the concept of knowledge map. In the organization after each stage the knowledge map is updated. It is a simple initiative to show which knowledge, technical and executive capabilities, unique laboratory abilities and which highly proficient software and hardware are available; where and when.

The stage can be specified on the basis of time or event. A time-based stage means for example the knowledge map being updated quarterly or biannually and an event-based stage means for example recruiting new experts, technologies, business relations or the high qualified and very special courses that the organization experts pass.

Knowledge map must be prepared for present and future. The applicability of present knowledge map is obvious, for example now we encounter a problem and want to solve it; so naturally we refer to the knowledge map for the best portfolio of experts. But its applicability in future helps us in our planning. So what is most important is identifying experienced teams in the organization. It actually arises from the systemic approach to the problems; i. Senge discussed this very well on the basis of complex balancing processes between the components.

In fact because of their different balancing processes Senge, they may have completely different outcomes. So it seems wise to document as much as possible about a team that has already done a project. To be short, project teams are very important elements and documentation of their abilities more.

List of outsourced projects: Here again we have some files but not about our personnel and teams but some external cooperators.

Documenting technical, scientific and executive experiences of a project with copy right is a valuable source of intellectual capital that can be applied and reused in other situations. As was mentioned previously, for doing the documentation there is no specific format but it is highly believed that a person has the opportunity to learn vicariously through the experiences of others when those experiences are articulated through an oral or written narrative.

By expressing experiences via narratives, less experienced managers can understand not only how to solve a problem, but also why the solution works. The projects results are documented electronically and continuously according to our data base system. What is very important in the system is the copy right for published knowledge and in fact they are considered as precious properties for their owners. The people that have submitted more and better works are likely to be referenced more that will help them for better promotions.

Each experience before being documented is referred by three trusty referees. This documentation system is welcomed surprisingly by the employees and beside scientific contributions; there are plenty of tacit executive and managerial points, which are recorded explicitly in the system.

This part of the system focuses on the problems that hinder the project in any way and the project team is incapable of solving them. The problems can be scientific, executive, technical, managerial or even politic. All the permitted people according to the information protection policies of the organization can see them.

The people independent of their position and field of expertise can electronically propose their solutions for the problem. Whenever the problem is solved, it will be added as knowledge to the system with the asker and responder names; while both of them will benefit from it until their created knowledge is referred by others. This module also covers the recruiting practices of the projects teams. The procedure is that, first the job vacancies are announced in the organization and if not become occupied domestically the need for experts is announced out of the organization.

The outputs of any project are considerably rewarded if they appear in best selling books or very credible international journals. More publications, more scores for the project team. That is in this part of the KMS; knowledge is saved in paper and book formats and is accessible to everyone.

One pillar of the KMS is post graduate theses both M. In one part, there are some completed or in process postgraduate theses while in the other, there are some applications or general proposals for such theses that are always sent to credible Iranian universities and some contracted universities around the world. The theses are sponsored by the budget of the project leader. The recorded patents are part of the KMS with necessary information for references.


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An official journal of the Operational Research Society, Knowledge Management Research and Practice is a vehicle for high-quality, peer-reviewed articles addressing all aspects of managing knowledge, from the individual to the organizational levels, from the profession to the nation. Author: Ammar Abdullah Omar Balfaqih Topic: Knowledge Management Rsearch Please rate and comment. by Pegsus in Types > Research > Internet & Technology, knowledge, and knowledge management5/5(1).

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Research Paper on Knowledge Management: Knowledge Management is the set of procedures, methods and techniques to detect, study, determine, classify, accumulate, and share knowledge among parts of organizations, in particular the knowledge created by the company itself (e.g. marketing, research and development) or gained externally (e.g. intelligence) to attain the goal. How to Write a Research Paper on Challenges of Knowledge Management. This page is designed to show you how to write a research project on the topic you see to the left. Use our sample or order a custom written research paper from Paper Masters.